When shopping online, things can go wrong. Yardaroo has several tools in place to help both buyers and sellers manage disputes.
1. Send a message
The first step in conflict resolution on Yardaroo is communicating clearly with the buyer or seller using our internal messages system. Buyers and sellers can negotiate returns and refunds easily within the app.
Important: all messages should be sent using Yardaroo's internal message system. Communications made outside of Yardaroo are not valid and will immediately nullify any open dispute.
If a resolution can't be made between a buyer and seller...
2. File a dispute
You can file a dispute directly from your Order History screen. Simply press the Dispute button and provide a description of your issue.
This will automatically create a ticket in our support system and one of our specialists will be in touch within 24 hours.
You will also receive email confirmation for your records.
Upon investigation, if a dispute is deemed to be valid, Yardaroo will mediate a resolution between the buyer and seller.
Sellers can issue refunds directly in the app
- A buyer may send a message to a seller asking for a refund
- Seller can then issue a refund from the "Earnings" area of the account admin
If the dispute cannot be resolved via the app, the buyer may create a support ticket.
The Yardaroo team will then investigate and resolve the dispute accordingly.
Yardaroo may issue refunds manually
If a dispute is deemed to be valid and the seller is unable to resolve the issue either on their own or through arbitration, Yardaroo may refund the buyer manually. Notifications will be sent to all parties explaining the terms and conditions of the resolution.
Need help now? Create a support ticket