Yardaroo currently handles refunds and disputes as follows:
Sellers can issue refunds directly in the app:
- A buyer may send a message to a seller asking for a refund
- Seller can then issue a refund from the "Earnings" area of the account admin
If the dispute cannot be resolved via the app, the buyer may create a support ticket.
The Yardaroo team will then investigate and resolve the dispute accordingly.
Offers are not final until pickup is complete and a confirmation code is scanned:
Offers that have been "paid" are not actually charged until the order is picked up and the buyer presents their confirmation code to the seller to scan and complete the transaction. Funds are not transferred until the seller scans a confirmation code for the pickup.
In the case that something goes wrong with an offer during pickup*, all the buyer has to do is abandon the transaction and not present the confirmation code to the seller. After 7 days** the hold is released on the card for the amount of the transaction and no funds are transferred.
* It is strongly recommended that the buyer and seller agree that a transaction is in good standing and ready to complete before the scanning of confirmation codes. Once a confirmation code is scanned, the transaction is complete and any disputes will need to go through arbitration.
** For expedited release of captured payments (holds), buyers may create a support ticket.